FAQs

How do I set up ACH direct debit on my account to avoid the credit card fee?

Follow these steps:

  1. Login to your Momence account. *On desktop only. You cannot set up ACH on the app.*
  2. Go to ‘My account.’
  3. Remove your existing card(s) on file by clicking the red trash bin icon in the top right corner.
  4. Click ‘Save ACH Direct Debit’ then click ‘Update.’
  5. Follow the steps as directed by Stripe.

You can disconnect your bank account at any point.

I’m new to Pilates. What Group Class is right for me?

All of our group classes are open level. We allow a maximum of 6 participants so our team of qualified instructors can give you correction and modifications based on your abilities.

How will I know if I get off the waitlist for class?

You will be notified via email or text before the start of class. Be sure to have your notifications turned on!